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Over 2 Million Reboot Their Self-Care Routines

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Frequently Asked Questions

How long does shipping take?

U.S. Shipping: 3-5 days​

International Shipping: 13-18 days​

What is MYTREX's return policy?

You can return products within 30 days of receipt, provided they are in original condition and packaging. For detailed return instructions, please visit MYTREX's Warranty & Returns page.

*The 30-day free return policy DOES NOT cover returns for non-quality-related reasons; customers are required to pay the shipping fee for returns due to non-quality-related issues.

What is the warranty period for the MYTREX products?

All MYTREX products come with a 1-year limited warranty from the date of purchase. For more details, please refer to this page.

How can I contact MYTREX for further questions?

For any inquiries, you can reach our customer service team via email at
support@mytrex.global or through online live chat.​