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Product Details

Key Features
  • Uses 6 pads around the neck to deliver 360° muscle stimulation
  • Includes 6 massage modes and 16 EMS intensity levels
  • 3 soothing heat levels to improve blood circulation in the neck
  • Fit neck circumferences between 13.78–19.69 inches (35–50 cm)​
  • Simple, smart operation with voice guidance
  • Lightweight, cordless, travel-friendly
Benefits
  • Eases neck and shoulder tension with EMS and heat, reducing soreness and discomfort
  • Adjustable EMS and heat intensity allow you to tailor the neck massage experience
  • Relieves stiff neck muscles and helps maintain a better posture
  • Lowers stress levels and promotes a greater sense of well-being
Who Is It For
  • Ideal for anyone who spends long hours at a desk, gaming, or using their phone
  • People experiencing ongoing neck and shoulder pain and discomfort
  • Suitable for alleviating neck stiffness during or after long flights
  • Fitness enthusiasts looking for an easy way to recover from upper-body workouts
What's Included
  • DR. HEAT NECK × 1
  • USB Charging Cable x 1
  • User Manual × 1

I love every ems mode! Heat is comfortable too. This thing really can relieve my neck pain, especially when I turn the ems levels up.

— Howard

Neck Relief, Anytime, Anywhere

Experience deep relief and lasting comfort with DR. HEAT NECK. Featuring 6 EMS massage modes, up to 16 intensity levels, and 3 adjustable heat settings, it’s designed to target neck tension, improve blood circulation, and melt away muscle stiffness.

*For safety reasons, the EMS intensity will reset to Level 1 each time you switch EMS modes.

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NNR Pulse

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Heat Therapy

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EMS Massage

Cordless

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Wrap Yourself in Relaxation

Combining heat therapy with EMS (Electrical Muscle Stimulation), DR. HEAT NECK delivers deep muscle stimulation to ease tension and soreness. With 6 built-in EMS and heating pads positioned around the back, sides, and front of the neck, it offers full-coverage relief.

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Break Free from Neck Pain

✅ 6 EMS massage modes with 16 intensity levels
✅ Heat therapy with 3 adjustable settings
✅ Cordless, lightweight design
✅ Snug fit with an ergonomic, stylish design
✅ Durable and skin-friendly material
✅ Easy to use with voice prompt
✅ Long-lasting battery life

Loved By People Like You

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How to Use

Step 1: Wear and Power On

To turn the device on, wear it around your neck and press and hold the Power button for 2 seconds.

Step 2: Adjust Heating

Press the Power/Heat button to switch between heat modes (cycling through low, medium, high, and off).

Step 3: Select an EMS Mode

Press the EMS mode cycling button to switch between 6 EMS modes.

Step 4: Set EMS Intensity

To adjust EMS intensity, press the + or - buttons: the left controls the side/rear pads, and the right controls the front pads.

For more details, please refer to the user manual below.

User Manual
Experience Portable Neck Relief

Product Specifications

  • Dimensions: 6.7 * 5.2 * 1.6 in
  • Weight: 0.35 lbs
  • Power Rating:
  1. During Operation: DC 3.7V, 5.5W
  2. Charging: DC 5V, 4W
  • AC Adapter Input: AC 100V, 50/60Hz, 0.2A
  • AC Adapter Output: DC 5V, 1A
  • Maximum Output Voltage: 28V
  • Maximum Output Current: 3.5 mA
  • Fundamental Frequency: 1 to 200 Hz
  • Output Pulse Width: 220 µS
  • Auto-Off Timer: 15 minutes
  • Operating Environment:
    41°F to 104°F (5°C to 40°C)
  • Relative Humidity: ≤ 85% RH
  • Material: ABS resin, 304 stainless steel
  • Warranty: 1-year warranty

FAQs

How does the DR. HEAT NECK work?

It uses low-frequency Electrical Muscle Stimulation (EMS) and gentle heat therapy to relax and stimulate the neck and shoulder muscles, relieving tension, stiffness, and fatigue.

Who shouldn't use this product?

If you are pregnant, have a pacemaker, epilepsy, heart conditions, or other health concerns, please consult a healthcare professional before use.

Can I use it while lying down?

For best contact and effectiveness, we recommend using it while sitting upright or in a relaxed seated position.

Can I use it with neck cream or lotion?

Yes. For best results, moisten your skin with water, conductive gel, or similar products before use.

Is it safe to use every day?

Yes! It's designed for regular use. Just be sure to follow the recommended usage time (15 minutes per session) and avoid using it directly on damaged skin or if you have certain medical conditions (see manual for details).

Is it travel-friendly?

Absolutely! Lightweight and compact, it's perfect for relaxing at home, in the office, or on the go.

Is there an English version of the manual for DR. HEAT NECK?

Yes, if you only receive a Japanese version of the manual, please find the English version here: DR. HEAT NECK English manual.

Didn’t find your answer?

Don't hestitate to contact us

Customer Reviews

Based on 2 reviews
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B
Bev
It might be too soon to give a full review

It might be too soon to give a full review, as I'm still getting used to the massager and the settings. I have not gone past 2 for heat and 2 for stimulation. I only feel the stimulation on my right front side, occasionally very light stimulation on the left and nothing in the back of the neck. I can feel some heat in the back.

Dear Bev,

Thank you for sharing your initial experience with the Dr. Heat Neck Massager. We truly appreciate you taking the time to provide detailed feedback.

It's completely normal to need some time to get familiar with the different settings and sensation levels of the massager, especially when using it for the first time. The fact that you're starting slowly and gradually is a great approach.

Regarding the stimulation being felt more on the right side, this can sometimes be related to:
• Slight variations in skin contact or pressure
• Individual sensitivity differences across areas of the neck
• The positioning of the electrode pads

Here are some suggestions that might help:
• Ensure proper contact - Make sure the massager sits flat against your skin
• Try different positions - Slight adjustments might improve stimulation distribution
• Moisturize if needed - Sometimes dry skin can affect conductivity
• Gradually increase levels - As you become more accustomed to the sensation

The heat function working well in the back is a good sign! We encourage you to continue experimenting with the settings as you become more comfortable with the device.

If you have followed the instructions in the user manual and the problem persists, we recommend that you contact our support team (support@mytrex.global) to determine whether it is a product quality issue. We would like to provide a replacement if the issue is related to the quality of the product.

Please feel free to reach out to our support team if you'd like more personalized guidance or have any questions. We're here to help you get the most out of your massager!

Warm regards,
MYTREX Global Team

H
Howard
I love every ems mode! Heat is comfortable too.

This thing really can relieve my neck pain, especially when I turn the ems levels up. It also lets you control the back and the front pads separately. Best purchase!