運送政策

Shipping Methods
We typically use UPS, USPS, DHL, and DPD for delivery.

U.S. Shipping: U.S. shipments do not include remote addresses (such as Alaska, Arizona, Hawaii, Maine, Montana, North Dakota, South Dakota, Wyoming, and Vermont), island addresses (such as Puerto Rico and Guam), or APO/FPO military addresses.
International Shipping: We offer shipping to select international destinations. Please note that all applicable customs duties, taxes, and additional fees are the responsibility of the customer and may vary by country.

Shipping Time

U.S. Shipping: 3-5 business days
International Shipping: 13-18 business days

Shipping Costs

Free Standard Shipping: Available to most countries and regions.
Cost Calculation: Applicable shipping fees are based on package weight and destination.
Important Exceptions:

Additional charges apply to all liquid or powder items for selected shipping methods.
Free shipping may not apply to some remote areas, islands, or APO/FPO military addresses.

Order Processing

Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed on the next business day or after the holiday period.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

Delivery Issues
If your order has not arrived within the estimated delivery time, please contact our customer service team. We will investigate and resolve any delivery issues promptly.

Returns and Exchanges
Our return policy allows you to return products within 30 days of purchase. The items must be in original condition and packaging. For detailed return policies, please visit our Refund Policy page.

Contact Information
For any questions or concerns regarding shipping and logistics, please contact our customer service team at support@mytrex.global or via online live chat.

Thank you for shopping with MYTREX®. Enjoy self-care!