退款政策

We are committed to ensuring your complete satisfaction with every purchase and offer a return and refund policy within 30 days of purchase.

Important Note

The 30-day FREE RETURN policy DOES NOT cover returns for non-quality-related reasons, especially for parcels with shipment numbers starting with "WNBAA"; customers are required to pay the shipping fee for returns due to non-quality-related issues.

Return Policy

Eligibility: Return requests must be initiated within 30 days of the purchase date.
Condition: Items must be in their original condition, unused, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Address

United States Return Address (Parcels with shipment numbers starting with "WNBAA" are not available for this address.):

2115 BAKER RD, BREMEN, KY 42325-2859, US
OUTBOUND, UNIT 21, STE B, 2 VAN BUREN BLVD, GUILDERLAND CENTER, NY 12085, US

Canada Return Address (Parcels with shipment numbers starting with "WNBAA" are not available for this address): 145 Idema Rd, Markham, ON L3R 1A9, CAN
Other Countries/Regions Return Address: Room 1501, Tower B, Luohu Investment Holding Building, No. 112, Qingshuihe 1st Road, Qingshuihe Community, Qingshuihe Street, Luohu District, Shenzhen, Guangdong, CN

How to Return an Item

Request a Return: Contact our customer service team at support@mytrex.global to initiate a return.
Receive Return Instructions: Our team will provide you with return instructions and a return shipping label if applicable.
Pack and Ship: Securely pack the item(s) in the original packaging and include the return form. Attach the return shipping label and send the package to the address provided.

Refund Policy

Processing Time:

To Order Cancellation: please email support@mytrex.global within 24 hours of payment. Once we have received your cancellation request email, we will process the refund within 1-3 business days. We won't accept any cancellations after the order parcel has been shipped out.
For Order Returning: Once we have received your returned item(s), we will inspect them and notify you of the approval or rejection of your refund within 5-7 business days.

Refund Method: Approved refunds will be issued to your original method of payment.
Refund Time: MYTREX will process your refund immediately; however, the time it takes for the refund to appear on your account may vary depending on your card issuer's policies. Typically, refunds are processed within 14 business days. For more details, please consult your card issuer.
Shipping Costs: MYTERX covers the shipping fee for returns due to quality-related issues.

Exchanges

Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team at support@mytrex.global within 30 days of purchasing the item. We will guide you through the exchange process.

Damaged or Defective Items

Reporting: If you receive a damaged or defective item, please contact us immediately at support@mytrex.global.
Replacement: We will arrange for a replacement item to be sent to you at no additional cost.

Warranty Coverage

Duration: Our products come with a 1-year warranty from the date of purchase.
Coverage: The warranty covers manufacturing defects and issues arising from normal use of the product.
Exclusions: The warranty does not cover damage caused by misuse, abuse, accidents, unauthorized repair or modifications, or external causes such as natural disasters.

For any questions or concerns regarding returns, refunds, and warranties, please contact our customer service team: support@mytrex.global.

Disclaimer: MYTREX's warranty service and official customer support only apply to products purchased from MYTREX's official website and official stores on Amazon. For purchases made through MYTREX's authorized resellers or distributors, please contact them directly for after-sales service.

Thank you for shopping with MYTREX! We appreciate your business and are committed to providing you with the best customer service experience.