Who We Are
Founded in 2017, MYTREX is a Japanese brand owned by Sotsu Medical Co., Ltd., dedicated to science-backed wellness and beauty solutions. Our R&D team collaborates with medical professionals, engineers, and skincare experts to develop products that are safe, effective, and easy to use. Trusted by over 2 million users worldwide, we’re driven to innovate with every launch.
We believe that small, sustainable changes lead to a better self. Our goal is to provide simple, effective self-care tools for scalp, muscle, and skin rejuvenation—bringing smart wellness and effortless beauty to people around the world.
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What the Professional Says
"As a dermatologist, I recommend the MiRAY ONE for its DPL & NIR light therapy technologies that target both surface pigmentation and deeper collagen production. It improves skin tone and firmness with no downtime, making it an effective and safe solution for radiant, youthful-looking skin."
- Dr. Arata Tomori, Dermatology & Internal Medicine
MYTREXers Worldwide
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Frequently Asked Questions
How long does shipping take?
U.S. Shipping: 3-5 days
International Shipping:13-18 days
How are shipping costs calculated?
Shipping costs are based on the package's weight and destination. Free shipping is available for orders from North America, Southeast Asia, Oceania, Hong Kong (R.O.C.), Macau (R.O.C.), and Taiwan (R.O.C.).
What is MYTREX's return policy?
You can return products within 30 days of receipt, provided they are in original condition and packaging. For detailed return instructions, please visit MYTREX's Warranty & Returns page.
*The 30-day free return policy DOES NOT cover returns for non-quality-related reasons; customers are required to pay the shipping fee for returns due to non-quality-related issues.
What is the warranty period for the MYTREX products?
All MYTREX products come with a 1-year limited warranty from the date of purchase. For more details, please refer to this page.
How can I contact MYTREX for further questions?
For any inquiries, you can reach our customer service team via email at
support@mytrex.global or through online live chat.